Boston Scientific (BSC) transforms lives through innovative medical solutions that improve the health of patients around the world. As a global medical technology leader for more than 35 years, we advance science for life by providing a broad range of high performance solutions that address unmet patient needs and reduce the cost of healthcare.
Focusing on Patient Care enables us to achieve our vision of being the highest performing global medical solution provider. We do this by having Patient Care at the center of all of our activities.
The company’s 2015 revenue were $8 billion with $876 million invested in research and development. Boston Scientific has 24,000 employees around the world, sales forces in more than 40 countries, and 11 manufacturing facilities worldwide. The company has more than 13,000 products in its portfolio, over 16,000 patents issued and approximately 7,200 applications pending worldwide. The Boston Scientific six Core Values, which are meaningful innovation, caring, high performance, global collaboration, diversity and winning spirit, clearly express the company’s corporate philosophy.
Boston Scientific Cork
In 1997, Boston Scientific acquired a 30-acre site in Cork, Ireland, that included a 25,000 ft2 facility featuring a historic protected building, the Munster Institute (20,000 ft2). The Cork manufacturing facility supports the Boston Scientific Peripheral Interventions, Endoscopy, Interventional Cardiology and Urology and Pelvic Health businesses. The site has an annual output of 5.5 million units per year, works a two-shift operation over a five-day week and has a workforce of 800 employees of whom 570 are product builders and the rest work in support roles.
Boston Scientific Cork manufactures a diversified portfolio of medical devices for distribution across the globe. The product portfolio includes active and access catheters, occlusion coils and microspheres, inflation devices and atherectomy devices. As a worldwide manufacturer and distributor of medical devices, the Cork facility operates under a Global Quality System. This System addresses the management responsibility, resource management, product realization, measurement, analysis and improvement of products in fulfilment of all applicable regulations and standards.
Our Quality policy is “I Improve the Quality of Patient Care and all things Boston Scientific” and every employee takes ownership for quality and understands how his or her performance directly impacts patient care.
The Cork site vision is “To be the Highest Performing Global Medical Solution Provider” by focusing on patient care, as defined by our Guiding Priorities. Our Strategic Quality Process (SQP) is a key driver in how we run the business. The SQP enables us to prioritize, execute and monitor activities and align resources accordingly. Our site balanced scorecard aligns the team to the SQP and forms the basis of our Core Team metrics. The Reward and Recognition of our employees underpins the process.
Our Ideal Behaviors
Our Ideal Behaviors were developed by our teams within Cork and are reinforced by our philosophy:
“I want to be here…I do my best work here”.
The site Ideal Behaviors are closely aligned to the Boston Scientific Global Core Values of Caring, Diversity, Global Collaboration, High Performance, Meaningful Innovation and Winning Spirit. Together, they reinforce an open and honest work environment where trust and respect prevails thereby allowing engagement at all levels of the organization to the benefit of all.
Continuous Improvement has been at the core of the Cork site’s culture since its inception. Over time, the team has implemented a number of programs and initiatives to strengthen our focus on continuous improvement at all levels. For instance, the team adopted Lean as a formal strategy in 2001 to improve production and business processes. The Lean tools and systems have become our standard for doing business and have evolved and improved over time as our business has grown. In 2012, we introduced Shingo as a platform to drive cultural change and to engage and involve everyone in the future of the business. With a daily focus on Team Huddles, Tier Meetings, Leaders Standard Work, Continuous Improvement and Problem Solving, core and functional teams have had the tools and opportunities to identify and rectify critical issues in their areas more quickly and efficiently.
We are continually training employees deeper in the organization on skills such as problem solving so they too can have a more active role in finding improvement opportunities. Additionally, our continuous improvement culture is benefited by our Value Improvement Process (VIP) that drives process improvements where cost reduction, product quality enhancement, customer responsiveness and waste elimination are the goals. Together, these programs and activities allow us to identify, prioritize and execute projects that create value for our customers. We regularly celebrate our Continuous Improvement culture at our annual Recognize Success Fair, which has been in place for 17 years.
Boston Scientific is committed to offering its customers the deepest, most innovative and cost-effective portfolio of products and solutions in the market. Providing solutions to today’s healthcare challenges requires us to develop a portfolio that is shaped by the convergence of differentiated technological expertise, external collaboration opportunities and market needs. As the company looks to the future, the products and programs we have brought to market through organic development and acquisitions, complemented by our innovative pipeline and continued global expansion will benefit even more patients. We are focused on meeting the needs of patients and customers by delivering the results expected of a high performance company. Boston Scientific offers the opportunity for all employees to view live cases regularly to provide insight into the impact and functionality of our products in patients’ lives.
People and Environment
Boston Scientific promotes professional and personal safety in all aspects of our business in order to create an environment that is safe. Safety is always the first topic to be discussed at daily team meetings, emphasizing its importance as our first priority supporting our philosophy “safety first, safety always”. We have a behavioral safety program that serves as our internal compass and our method of preventing accidents.
The Cork facility is a “zero landfill” site. We segregate waste for recycling, and send the balance of the waste to a facility for energy generation. We have achieved 10 consecutive years of fully compliant ISO14001 environmental audits. The success of the environmental management system is based on strong integration of the ISO14001 environmental management system into all aspects of the operation. We established a Green Team in 2013 to promote sustainable practices at work, at home and in the community by fostering and encouraging a deeper understanding and concern for our natural surroundings.
Our Corporate Social Responsibility (CSR) efforts include supporting local charities. Our employees nominate a number of charities per year and one is selected to be our Charity Partner each year based on an open voting system.
Our CSR also includes programs such as STEM (Science, Technology, Engineering and Mathematics), Junior Achievement, a Scholarship program, Employee Well-Being and our Sports and Social clubs.