See attached file below for full information. Three day workshop: $1895 Hotel and travel not included.

This Workshop will Teach You...
• Key factors that differentiate process and functional approaches
• A variety of techniques to keep stakeholders involved, and promote “process orientation”
• How to identify a “true” business process, and specify its boundaries and goals
• How to model process workflow at progressive levels of detail using Swimlane Diagrams
• When to stop process modeling at the appropriate point, and move on to other techniques or phases
• How to conduct a structured assessment of a business process
• How to develop a process redesign while avoiding common pitfalls
• A set of typical “barriers to flow,” along with selected approaches to address those barriers
• How to apply a set of proven principles and guidelines to improve flow
• A set of measures related to flow- and the insight each offers on key customer and business results

This workshop is a joint collaboration with The Shingo Prize, Alec Sharp & Robert Damelio.

Instructor – Alec Sharp:

With over 25 years of consulting experience, Alec has provided hands-on process modeling and improvement expertise throughout North America, Asia, and Europe – this workshop is based on real-world experience, not textbook theory. Alec has also delivered hundreds of Workflow Process Modeling workshops, and top-rated presentations at international conferences, including “The Seven Deadly Sins of Process Modeling,” “Crossing the Chasm – From Process Model to IT Requirements,” “Getting Traction for ‘Process’ – What the Experts Forget,” and “Five Common Errors in Process Improvement.” Alec is the principal author of “Workflow Modeling” (Artech House, 2009) which is a consistent best-seller in the field, and is widely used as an MBA text and consulting guide.

Instructor – Robert Damelio:

Robert has dedicated his 30-year career to helping individuals and organizations learn, grow, and realize more of their potential. During that time, he’s created instructional materials, facilitated work sessions, and provided coaching to those seeking to improve the performance of knowledge work and business processes. He is the author of 3 books in the field of continuous improvement, including the best seller “The Basics of Process Mapping.” His recent national Conference presentations have focused on the 7 principles of improving flow in knowledge work. Robert is also serving the American Society of Quality (ASQ) and the Lean Certification Alliance in leadership roles. He is most proud of the results his clients and their organizations have achieved as measured by individual promotions, improved quality and increased customer-perceived value, national recognition, industry or company awards, and improved operating and financial results.

www.thebottomlinegroup.com