The way people behave when they come to work has a direct impact on the bottom-line of any organization. Successful organizations have systems that drive their culture ever closer to ideal behavior and ideal results. The desired outcome of aligning behaviors (the culture), with principles of operational excellence, should result in continuously improving quality, cost, delivery, customer satisfaction, moral, safety and environment or in other words, create value for the customer.
The Shingo Institute, home of the Shingo Prize, has been assessing organizational performance for over 28 years and has developed a methodology for determining the degree to which an organization believes the behaviors of its leaders, managers and associates are aligned with the principles of the Shingo Model™. The challenge has been to simplify this methodology such that any organization can easily evaluate itself on a regular basis to help determine if the changes they are making to their systems are actually changing the culture (behavior) and impacting value to the customer (results). To that end, the Shingo Institute has developed Shingo Insight Assessment™. Shingo Insight Assessment is an organizations’ internal view of its culture, as opposed to a third-party assessment, both of which provide valuable feedback.
Shingo Insight Assessment is a web-delivered assessment that looks at the entire organization: leaders, managers and associates and compares their behaviors to the Shingo Model. The assessment helps managers improve the consistency of their execution and performance by measuring and addressing specific factors surrounding the ten guiding principles of the Shingo Model.
The assessment is comprised of an approximately 20-minute online survey. The main section of the assessment is based on the principles of the Shingo Model. Each principle has three behavioral benchmarks followed by two to three questions, as in the screenshot below.
In order to get a meaningful sample, we ask that all leaders and managers in the surveying entity take the assessment
The number of associates that will need to take the survey will depend on the size of the organization and the breakdown provided by the organization
The assessment report currently has two levels of detail: a high-level executive summary and a question-level analysis. More information and images on the reporting will be released soon
We found that respondents with a higher level of understanding, especially in the concepts of lean/operational excellence and the Shingo Model, were able to easily finish the assessment in less than 20 minutes. Those who were not well versed in these concepts, with education or language barriers, found the assessment could take as long as 35 minutes to complete.
Plan to administer the assessment in your organization in a one- to two-week period, depending on the size of your organization.
You are not required to administer the survey to the whole organization! We are aware of the time commitment this assessment takes. Please try to randomly distribute the survey to your organization in such a way that your sample will represent your organization (see "Scope" below). The larger the sample, the more confidence you can have in the results.
This beta is only available in English. If you have a significant non-English speaking population, please consider whether your English segment will be a representative sample for your organization. You don't want your results to be skewed!
Shaun Barker, Assistant Executive Director
If your organization has multiple sites we prefer you administer Shingo Insight Assessment in a way that gives you a clear and logical divisions between the assessed site and the rest of the organization. An example of this is would be attempting to administer one assessment to several sites in different countries (overly wide scope).
In the same manner, don't survey subdivisions within a site or facility, e.g., surveying only the support functions of a facility (overly narrow scope). In either case, the survey will not likely give meaningful insight into the culture of an organization, and again, will risk skewing the data.
In order to proceed through the assessment initiation processes and receive the workbook and questions, you are required to sign a non-disclosure agreement (NDA). You will be provided with an NDA once you have filled out the interest form in the link above.
After the NDA is signed, you will receive an email with an attached workbook. It contains the organizational demographic questions you will need to prepare when you signup for the assessment.