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|The Shingo Principles of Operational Excellence|
|1. Respect every individual||6. Embrace Scientific Thinking|
|2. Lead with humility||7. Focus on process|
|3. Seek perfection||8. Think systemically|
|4. Assure quality at the source||9. Create constancy of purpose|
|5. Flow and pull value||10. Create value for the customer|
*The Shingo Prize model and guidelines provide a framework for identifying and evaluating the standard for operational excellence. The model and guidelines generally do not prescribe one single best method, system, or route to attaining operational excellence. Principle-driven organizations are clearly viewed as the best paradigm for achieving operational excellence.