The 4 Disciplines of operational excellence
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DISCOVER

Principles of Operational Excellence

— Organizational Transformation with Principles, System & Tools

Workshop participants will gain an understanding of the Shingo model and the underlying principles behind The Shingo Prize philosophy and approach. Participants will learn and gain experience in aligning your organizational principles and core values with your systems. There will be group activities that help develop skills in assessing alignment and also how to address misalignments by embedding your principles into your work and management systems.

 

Participants will be able to:

• Describe the benefits of focusing on principles
• Articulate principle-driven behavior
• Identify how tools link to systems
• See and assess behavior to provide constructive-feedback
• Explore what adjustments could be made to improve systems in driving ideal behavior

 

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BUILD

Building Systems to Drive the Right Behavior

— Mobilizing Capabilities

Participants will learn how to select high impact systems to drive ideal behavior, scientifically experiment with adjusting systems, re-align systems to eliminate work-a-rounds/fire-fighting, and build system reliability (monitor behavior).

 

Participants will be able to:

• Select high impact systems to drive ideal behavior
• Scientifically experiment with adjusting systems
• Re-align systems to eliminate work-a-rounds/fire-fighting
• Build system reliability - monitor behavior

 

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LEAD

Leading with Principles

— A Leader's role in Creating Individual & Organizational Alignment

Participants will focus on the emerging and changing role of leaders in building the culture of operational excellence based on correct principles. Participants will learn what leaders can do to become more personally centered around the principles of operational excellence and how they can deepen the understanding and application of these principles within their senior leadership teams. Participants will learn how they can effectively communicate, inspire, organize, and hold accountable others in the organization to align the management, work, and improvement systems to drive behaviors consistent with these principles. Participants will learn why these competencies are more important in leading the development of a lean culture than participating directly on Kaizen project teams.

 

Participants will be able to:

• Clarify teaching role: when to mentor, coach, lecture
• Unify the learning and teaching cycles
• Ask questions that inspire and motivate
• Unleash talent and passion

• Create a workforce that engages in continuous improvement

 

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ALIGN

Behavior-Based Strategy Deployment

— Aligning Performance with Ideal Behavior

The most common missed link between the Shingo model and driving lean principle behavior is understanding the entire alignment of tools, systems, and principles; being able to map ideal behavior tied to lean principles and how your systems are created to support those principles; and finally how your tools where selectively chosen to support those systems.

 

Participants will be able to:

• Translate your desired culture into specific behaviors
• Monitor behavior (KBI) and performance (KPI)
• Align and measure the executive of your strategy
• Create a visual map to align and adjust your culture

 

 

 

The Shingo Prize recognizes that true lean transformation requires significant education and training. However, it is vital for organizations to become self sustaining not only in the tools and systems of lean but also in the development of their own people.